At Easy Idly, we strive to provide you with delicious and high-quality idlies from Deepeka Foods. If, for any reason, you are not satisfied with your purchase, we offer a straightforward returns and refund policy to ensure your peace of mind. Please review the following guidelines:
1. Eligibility for Returns:
– We accept returns for unused and unopened idly products within 2 hours on the original purchase date.
– To be eligible for a return, the item must be in the same condition as when you received it.
2. Initiation of Return:
– To initiate a return, please contact our customer service team at contact@easyidly.com or +91 75400 81080 within the specified return period.
– Please provide your order number and a brief explanation of the reason for the return.
3. Return Shipping:
– Customers are responsible for the return shipping costs unless the return is due to a mistake on our part.
– We recommend using a trackable shipping service to ensure the safe return of the item and vessel.
4. Inspection and Refund Process:
– Once we receive your returned item, our team will inspect it to ensure that it meets the eligibility criteria.
– If the return is approved, we will initiate a refund to your original method of payment within 3 – 5 business days.
– Please note that shipping fees are non-refundable, and a restocking fee may apply in certain cases.
5. Exchanges:
– We do not offer exchanges for returned items. If you would like to exchange a product, please follow the return process and place a new order for the desired item.
6. Refunds for In-store Purchases:
– For in-store purchases, refunds will be issued in the original form of payment or store credit, as per your preference.
7. Quality Concerns:
– If you believe that your idlies are defective or have quality issues, please contact us immediately. We will work with you to resolve the issue and ensure your satisfaction.
8. Contact Information:
– If you have any questions or need further assistance regarding returns and refunds, please don’t hesitate to reach out to our customer service team at contact@easyidly.com or +91 75400 81080].
Thank you for choosing Easy Idly. Your satisfaction is our top priority, and we appreciate the opportunity to serve you delicious idlies from Deepeka Foods.